Town and Village Insurance
Gerald Swanson                                  
                                      614-500-8333

Customer Service Department

One area I feel that has changed dramatically over the years is the constant decline in customer service. I find it very difficult to find that great service that I feel we as consumers deserve. I am here to assure you, my clients are treated with Elite Customer Service and we believe in providing our clients with answers the same day and we live by that.

If you have a question or concern I want to assure you we are here. I am always reachable to personally assist and advise my clients along with Michelle Stepp. She has been in the insurance business for over 20 years and is a full licensed Ohio insurance agent.

So please feel free to reach out to us for you needs!


Gerald Swanson
swanson@townandvillageohio.com
614-500-8333


Debbie
Debbie@townvillageins.com
614-457-6913 x 195

Hours:
9am to 5pm Monday - Friday
Appointments on Evenings and Saturday


Please click below to be taken to my Google Testimonials:

Google Town and Village Page Link


Testimonials From Google (copied over):


Quality 3 / 3 7/2012
I recently switched our car, house & business policies to Gerald at Town & Village Insurance. He did a great job at getting us more coverage than our last policies had at a better price than the old policies. So not only did we save $, we now have better coverage. On my initial quotes he highlighted some points and wrote explanations in the margins which was quite nice, instead of just sending over a computer generated quote. He always answers my emails and returns my calls very promptly which is a big plus!

KSS – Mar 17, 2012

Thus far I've had a great experience working with Gerald. As a cautious consumer, I tend to ask a lot of questions and raise many concerns, and he is prompt and forthright in answering all of them. His ability to issue policies from various companies is definitely a big plus as well, allowing you to shop with different carriers for the best rates vs policy benefits while staying with him.

0 out of 0 people found this review helpful.Was this review helpful? Yes - No- Flag as inappropriate

Response from the owner

Flag as inappropriate

Town & Village Insurance -

Verified owner

Mark ‎ - Mar 12, 2012

Gerald is awesome because he does what he tells you he is going to do. He also provides great service, returns my calls and does business the right way...at a very affordable rate!

0 out of 0 people found this review helpful.Was this review helpful? Yes - No- Flag as inappropriate

Response from the owner

Flag as inappropriate

Town & Village Insurance -

Verified owner

Phil ‎ - Jan 21, 2012

I like Gerald especially well because he has several different companies to get quotes from. He always responds quickly when I need him and is attentive to my needs.

0 out of 0 people found this review helpful.Was this review helpful? Yes - No- Flag as inappropriate

Response from the owner

Flag as inappropriate

Town & Village Insurance -

Verified owner

Nick ‎ - Nov 17, 2011

Gerald has been my insurance agent for 2 years. He always responds quickly with honest and helpful answers. It is easy to get an appointment and issues are always resolved quickly, with my best interest in mind. I highly recommend his services.

0 out of 0 people found this review helpful.Was this review helpful? Yes - No- Flag as inappropriate

Response from the owner

Flag as inappropriate

Town & Village Insurance -

Verified owner

Brandon ‎ - Nov 9, 2011

I was shopping around for insurance as I was very unhappy with Grange at the time and came across Gerald and received a quote. Immediately was impressed by his eagerness to assist me in making the change while saving me a lot of money, Adan doubling my coverage in the process. He has been amazing to work with and offers top notch customer service. I can't emphasize that enough, anytime I have called and he has gotten back to me the same day. In my opinion, you will not find a better agent for your insurance needs.

0 out of 0 people found this review helpful.Was this review helpful? Yes - No- Flag as inappropriate

Response from the owner

Flag as inappropriate

Town & Village Insurance -

Verified owner

Rico ‎ - Nov 3, 2011

Gerald's been my agent for a few years now. I'm very happy with his work. He's extremely thorough in researching rates for me, always patient in explaining options to me, and he responds within minutes to my e-mails, even on evenings and weekends. I highly recommend Gerald and Town and Village. They provide insurance for our vehicles and home in Upper Arlington.

0 out of 0 people found this review helpful.Was this review helpful? Yes - No- Flag as inappropriate

Response from the owner

Flag as inappropriate

Town & Village Insurance -

Verified owner

Susan A. ‎ - Oct 26, 2011

Gerald 'shopped' our existing policy and found us better coverage at a lower cost. His professionalism and follow-up is impeccable. I highly recommend asking Gerald for a quote just to compare what he can offer against your current coverage. And ask him about an umbrella policy for that added level of protection!

0 out of 0 people found this review helpful.Was this review helpful? Yes - No- Flag as inappropriate

Response from the owner

Flag as inappropriate

Town & Village Insurance -

Verified owner

Jason ‎ - Oct 26, 2011

I couldn't agree more with the other reviews. Gerald is a great guy; very friendly, easy to chat with. More than that, he saved me a TON of money on auto and renter's insurance. And yes, the transition was almost too easy. He came to our house, had us fill out a few forms and I haven't thought about my coverage since. I don't have to, since Gerald stays in touch with us and lets us know whether there are better rates out there as the time to renew our policies comes up.

0 out of 0 people found this review helpful.Was this review helpful? Yes - No- Flag as inappropriate

Response from the owner

Flag as inappropriate

Town & Village Insurance -

Verified owner

Wade ‎ - Oct 25, 2011

Gerald Swanson, as an insurance agent, has proven to be professional and thorough. His customer services skills, as well as his attention to detail, have both been excellent. I agree with Scott. I strongly recommend anyone to give him the opportunity.-- Wade K. Meyer

0 out of 0 people found this review helpful.Was this review helpful? Yes - No- Flag as inappropriate

Response from the owner

Flag as inappropriate

Town & Village Insurance -

Verified owner

Scott ‎ - Oct 19, 2011

Gerald did a great job shopping around for my insurance. My policy improved and even costs less! He really knows his stuff, and he made the transition painless. I strongly recommend anyone to just give him a shot; I'll be with him for a long time. Thanks again!

0 out of 0 people found this review helpful.Was this review helpful? Yes - No- Flag as inappropriate

Blake ‎ - Oct 27, 2011
Gerald saved me a ton of money versus my previous agency. He is extremely good and knows all the little nuances that I needed. He did way more thank just plugging my info into a computer and giving me some random price, but took the time to find the best plan for my needs. 
Was this review helpful? Yes - No - Flag as inappropriate

Call for a Quote today!
614-500-8333